Privacy policy

The basis of effective data protection is comprehensive information about the collection, processing and use of your data ("data processing"). Therefore we would like to inform you,

When and/or with which actions we process data.
Which data we process for which reasons.
Who receives data.
Which rights you have because of the data processing by us.

This privacy policy only regulates the use of personal data on our website heuremo.de including its subpages. If you leave our website via a link or visit our presence on a social media platform, you also leave the scope of this data protection declaration.

The transmission of information to or from this website is secured with SSL encryption.

You can access, print or download this data protection declaration permanently and at any time at the address heuremo.de/datenschutzerklaerung

I. Contact Information

The person responsible for data processing within the framework of this website within the meaning of the Basic Data Protection Regulation (DSGVO) is

Green Mile UG (limited liability) here "HEUREMO"

Völklinger Straße 4
40219 Düsseldorf
Phone: +49 (0) 157 89177283
E-mail: info@heuremo.de

II General information on data processing

1. the scope of processing of personal data

The provision of the website requires the processing of various information. In addition, the extent of data processing depends on your use of the website's functionalities, for example if you communicate with us via the contact form or consent to the processing of data.

If you simply visit our website, you are not obliged to provide us with personal data. If, however, the provision of this data is technically mandatory when calling up our website, refusal to provide it will result in your being unable to enter and use our website. Within the framework of a concluded contract, you may be contractually or legally obliged to provide personal data, in particular to the extent that this is necessary for the fulfilment of your own contractual or legal obligations. In this respect, you may be liable to pay a fine or damages. As far as the indication of your data is necessary for the fulfilment of our obligations, there is an obligation on your part. A refusal can result in the loss of your entitlement to benefits as well as fines.

As a visitor to our websites, you are not subject to any automated decision-making process within the meaning of Art. 22 DSGVO.

2. legal basis for the processing of personal data

The legal basis for the processing of personal data is presented below.

Processing reason

Legal basis in the DSGVO

Explanation

Performance of the contract or implementation of pre-contractual measures

Art. 6 Abs. 1 b)

Processing shall only take place to the extent necessary for the exercise and fulfilment of the rights and obligations arising from the contract. Unless expressly stated otherwise, data processing by us is only carried out to this extent.

Legitimate interest

Art. 6 Abs. 1 f)

Processing is carried out as we have a legitimate interest and no conflicting predominant interests of the person concerned are apparent. The specific interest is explained in this data protection declaration in the context of the processing description.

Agreement

Art. 6 Abs. 1 a)

A processing is carried out if you have expressly agreed to the type and scope of data processing. You can revoke your consent at any time with effect for the future. However, the processing that has taken place up to this point in time is not affected by this.

Legal obligation

Art. 6 Abs. 1 c)

Processing is carried out to the extent necessary to fulfil German or European legal obligations.

3. Data erasure and storage duration

We delete your personal data as soon as the legal basis for their processing ceases to apply. Sometimes, however, legal bases may exist in parallel or a new legal basis may intervene when a legal basis ceases to exist, such as the obligation to store certain data in order to comply with a statutory retention obligation.

III. Data processing for providing the website

In order for us to display the website to you, it is necessary to process certain information. This already happens when you call up our website. In addition, we offer various functionalities on our website that require further data processing.

1. Log Files

When you access our website, your browser sends various information to our server. We need this information to establish and maintain the connection. Among the data is also your IP address, which we treat as personal data. The following data is also collected:

Date and time of access
Retrieved data volume
retrieval successful/ unsuccessful
Referer (previous page)
Connectionpage/ Following page
Browser/ version
Operating System/ version

We store this data in so-called server log files. This data is not merged with other data about you. The storage of log files including your IP address serves the legitimate interest of providing our website and preventing its misuse. Stored log files will be deleted after 30 days at the latest, unless longer storage is necessary, for example to prevent or resolve an attack on our website.

2. Cookies

We use cookies to establish and maintain the connection. A cookie is a small text file containing information that is transmitted by your browser and stored on your computer. These cookies contain no personal data. You can also control the use of cookies in your browser and delete cookies yourself at any time. Cookies may be necessary for establishing a connection or improving the use of the website.

The use of technical cookies and the associated data processing is based on our legitimate interest in a technically perfect and comfortable use of our website. Technically related cookies are usually deleted automatically when you close your browser (session cookies), in other cases only after some time (persistent cookies). The storage period of persistent cookies is determined by the provider and can be viewed by you in your browser (for example).

The use of cookies for advertising and analysis purposes is described in detail below.

You can prevent the storage of cookies by adjusting your browser software accordingly. This can be done generally or specifically for individual cookies. In addition, there are special options for deactivating individual tracking and analysis cookies. These are shown separately. However, we would like to point out that if you deactivate individual or all cookies, you may not be able to use all the functions of this website to their full extent.

3. Registration and login

If you want to use our services, you must first register a user account. For this we need the following information: Title, first and last name, company, e-mail address, telephone number and a password. For a later registration you only have to enter your e-mail address and password. If you book a service with HEUREMO via the user account, you must provide various other data which are necessary for the fulfilment of the concluded contract. The legal basis for the processing of this data is the necessity for the fulfilment of the user relationship or also the possibly entered contractual relationship. The storage period is basically measured according to the duration of the contractual relationship. After its end, however, alternative legal bases may intervene, such as statutory storage periods.

4. Contacting via chat and processing of customer enquiries

Zur internen Bearbeitung von Supportanfragen und zur direkten externen und internen Kommunikation nutzen wir Dienstleistungen des Anbieters WordPress.com. Um Supportanfragen zu bearbeiten und intern an den zuständigen Bearbeiter weiterzuleiten, nutzen wir den Dienst WordPress.com. Über das Chatprogramm von Hubspot können wir Anfragen direkt, schnell und gezielt beantworten. So können z. B. Anmerkungen oder Rückfragen aus einem Chatverlauf direkt in ein sog. Ticket umgewandelt werden, um dies umgehend an den verantwortlichen Mitarbeiter zur Bearbeitung weiterzuleiten. Für die Bearbeitung einer Anfrage ist die Angabe eines Namens und eines Kontakts für die Antwort (z. B. E-Mail-Adresse) notwendig. Bei der Verwendung der Dienste können u.a. Namen, Kontaktinformationen (z. B. E-Mail-Adressen, Telefonnummern) sowie Konversationen oder Teile davon gespeichert werden. Darüber hinaus können Sie freiwillig weitere Daten angeben. Zum Zeitpunkt der Absendung einer Nachricht im Chat speichern wir die IP-Adresse und Datum inkl. Uhrzeit der Anfrage und sonstige dabei übermittelten personenbezogenen Daten sowie auch Cookies. Die von Ihnen bei der Nutzung der vorgenannten Systeme jeweils angegebenen Daten werden an WordPress.com übermittelt und auf Servern in den USA gespeichert. Um die Dienste anbieten zu können, übermittelt WordPress.com diese Daten an externe Dienstleister.

Die rechtliche Grundlage nach DSGVO für die Nutzung der Dienste WordPress.com und Hubspot ist die korrekte Vertragserfüllung, zu der die Supportanfragen führen sollen. Weiterhin gehen wir ebenfalls von einem berechtigten Interesse einer bedarfsgerechten Gestaltung der Website aus. Personenbezogene Daten werden automatisch gelöscht, sobald die jeweilige Anfrage erledigt ist und kein sonstiger, ggf. gesetzlicher, Tatbestand eine weitere Speicherung durch HEUREMO erlaubt.

4. Newsletter, use of MailChimp

For the dispatch of our newsletter we use the e-mail provider MailChimp, The Rocket Science Group LLC, 675 Ponce de Leon Avenue NE, Suite 5000, Atlanta, GA 30308, USA ("MailChimp"). In order to register for the newsletter, the following information is required: e-mail address, first and last name, company and the information in which industry you work. The data will be transmitted to MailChimp in the USA and stored there. We first use your e-mail address to verify your registration by sending you an e-mail asking you to confirm by clicking a link. Only after you have done this, the newsletter will be sent. In addition to the simple e-mail dispatch, MailChimp offers different analysis possibilities to find out for us if, when and where the sent newsletters are opened, used or rejected. For this purpose MailChimp uses cookies and similar technologies.

You can revoke your registration for the newsletter at any time with effect for the future, the easiest way is to click on the corresponding link for cancellation in the newsletter. Alternatively, you can also send your revocation to privacy@heuremo.de.

The legal basis of the processing is your consent. We will process your data until it is revoked, but at the latest two years after the last sending.

At the following internet addresses you will find more information about the privacy policy of MailChimp:

              https://mailchimp.com/legal/privacy/

              https://mailchimp.com/legal/cookies/

5. Google reCaptcha

In order to prevent abusive newsletter registration through automated requests, we use reCAPTCHA from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google") as part of the registration process. When you send the reCAPTCHA query, various data are transmitted to Google, including your IP address. Google uses this data to identify and prevent abusive queries. However, we use Google reCAPTCHA exclusively with its anonymisation function, in which the IP address is shortened prior to transmission by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to Google in the USA and only there is it shortened. The IP address transmitted by your browser within the framework of reCAPTCHA is not combined with other data from Google. The legal basis for the transmission to Google is our legitimate interest in protecting our website from improper use through automated queries.

For these data the deviating data protection regulations of Google apply. For more information about Google's privacy policy, please visit: https://www.google.com/intl/de/policies/privacy/.

IV. Usage analysis and tracking

We would like to further improve the usability of this website as well as the attractiveness of its services. For this reason, when you visit our website, we also collect data on usage behaviour, which we evaluate for this purpose. For this reason, in addition to the above-mentioned technical cookies, the tracking and analysis cookies shown below are also used on our website.

The legal basis for data processing for analysis purposes is our legitimate interest in a statistical evaluation of your user behaviour in order to constantly optimise and better market our website and our services.

Data processing for usage analysis is carried out during your visit to our website and only up to the time of your effective objection.

1. Bing Ads

We use on our website the Bing Ads Conversion Tracking of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA ("Microsoft").

Bing Ads places cookies on your computer when you visit our website via a Microsoft Bing ad. This allows Microsoft Bing and ourselves to determine that our ad has been clicked, the visitor has been redirected to our site and has reached a predetermined destination page (conversion page). We do not receive any personally identifiable information about you, only the total number of users who came to the conversion page through a Bing ad. This allows us to determine the effectiveness of our ads.

For more information about Bing Ads and data processing please click here:

https://advertise.bingads.microsoft.com/en-us/resources/policies/user-safety-and-privacy-policies;

https://privacy.microsoft.com/de-de/privacystatement.

2. Google (Universal) Analytics

This website uses Google Analytics, a web analysis service from Google. Google collects information about your use of this website (including your IP address) in the USA via a cookie and stores this information. However, we use Google Analytics exclusively with an anonymisation function, in which the IP address is shortened before Google transmits it within member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to Google in the USA and only there is it shortened. Google analyses the information collected and sends us reports on the usage activities on our website and provides us with additional services in this regard. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google.

Besides blocking all cookies by your browser, you can prevent Google from processing your data by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

As an alternative to the browser plugin or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data within this website in the future (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you will need to click this link again): Disable Google Analytics.

Further information about Google Analytics can be found in the Google privacy policy:

https://support.google.com/analytics/answer/6004245?hl=d.

3. Google AdWords

Our website uses the advertising tool "Google AdWords" from Google including its conversion tracking. We use this tool to determine how successful we are in promoting our services on websites other than our own. For this purpose, a conversion cookie is set when you click on one of our ads. This cookie enables us to recognize that you have used this ad to reach our site. We use such usage statistics to compile statistics to evaluate the conversion of our advertisements. We do not receive any information about you personally. The conversion cookie set in your browser is individual and cannot be used by other Google AdWords customers for their statistics.

You can stop tracking by disabling the conversion tracking cookie in your browser settings.

4. Google Dynamic Remarketing

This website uses the Google Dynamic Remarketing service from Google. When you visit our website, an ID in the form of a cookie is stored on your device, which makes it possible to recognise you again when you call up a website that belongs to the Google advertising network. These websites may now display advertising banners that refer to content you have previously viewed. Google does not collect any personal information during this process. The collected data is stored and processed in the USA.

You can find more information in Google's privacy policy and at the web address below:

https://www.cookiechoices.org/.

5. Doubleclick

We also use the Doubleclick service from Google. In this case a cookie is set and your browser is assigned a pseudonymous identification number (ID). The cookie determines whether and which advertisements were displayed and clicked on in your browser. This enables us to better tailor your advertising to your interests. As we have activated Google's IP anonymisation on this website, your IP address will also be shortened within the scope of Doubleclick before Google transmits it within member states of the European Union or in other states which are party to the Agreement on the European Economic Area and only in exceptional cases will the full IP address be transmitted to Google in the USA and only shortened there. Google analyses the information collected and sends us reports on the usage activities on our website and provides us with additional services in this regard. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other data from Google.

6. LinkedIn Marketing Solutions

This website uses the LinkedIn Marketing Solutions service, which is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA ("LinkedIn").

When visiting our website, an ID in the form of a cookie is stored on the user's device. This ID makes it possible to recognise you when you use the site and to collect certain usage data. A pseudonymised usage profile is created from this usage data. This data is stored by LinkedIn in the USA. If you visit LinkedIn below, you will see advertisements based on your website usage.

You can deactivate the described tracking and the storage of the LinkedIn-Cookies via this link.

You can find more information about LinkedIn's privacy policy at the following web address:

https://www.linkedin.com/legal/privacy-policy?_l=de_DE.

7. New Relic

This website uses a plug-in of the web analysis service New Relic of New Relic Inc.,188 Spear Street, Suite 1200 San Francisco, CA 94105, USA; ("New Relic"). With New Relic, we can make statistical surveys on the speed of the website, especially its loading times.

New Relic uses cookies for this purpose. When you visit our website, a direct connection is established between your browser and the servers of New Relic. Your IP address is also transmitted and stored on servers in the USA.

This is how New Relic learns that you have accessed our site. If you have a user account with New Relic and are logged in at the time of visiting our website, New Relic can assign the website visit to your account. To prevent this, you must log out of your account before visiting our website.

Further information can be found in the New Relic privacy policy:

https://newrelic.com/privacy.

8. Twitter Advertising

We use the Twitter Ads service on our website, provided by Twitter Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter").

When visiting our website, an ID in the form of a cookie is stored on the user's device. This ID makes it possible to recognise you when you use the site and to collect certain usage data. A pseudonymised usage profile is created from this usage data. This data is stored on Twitter in the USA. If you visit Twitter in the following, you will be shown advertisements based on your website usage.

You can deactivate the described tracking and the storage of the Twitter cookies via this link.

You can find more information about Twitter's privacy policy at the following web address: https://twitter.com/de/privacy.

V. Possibility of objection and removal

Insofar as data processing is based on your consent or our legitimate interest, you have the right to object to the processing or to revoke your consent at any time. Your objection or revocation shall only have effect for the future. Insofar as the analysis cookies used offer their own technical possibilities for deactivation, this is shown there in each case. You can contact privacy@heuremo.de at any time to exercise your right of objection or revocation. If you object to processing on the basis of our legitimate interest, we may nevertheless continue processing if we can prove that there are compelling reasons for processing worthy of protection that outweigh your interests, rights and freedoms.

VI. Rights of data subjects

If data relating to your person are processed, you are a data subject within the meaning of Art. 4 para. 1 DSGVO. As a data subject, you are entitled to the following rights with regard to your personal data. To exercise these rights, you can contact us using the contact details given above.

Right to information Art. 15 DSGVO

You have a right to information about your personal data processed by us. This includes the compulsory information set out in Art. 15 DSGVO.

Right of rectification Art. 16 DSGVO

You have the right to demand the immediate correction of incorrect personal data and the completion of incorrect personal data.

Right of Deletion Art. 17 DSGVO

You have the right to request the deletion of your personal data if one of the reasons mentioned in Art. 17 DSGVO intervenes, in particular if there is no longer a legal basis for the processing.

Right to restrict processing under Art. 18 DSGVO

You have the right to request the restriction of the processing of your personal data if one of the reasons mentioned in Art. 18 DSGVO intervenes, in particular, at your request, instead of having the data deleted.

Right to data transferability Art. 20 DSGVO

You have the right to request that all personal data we hold about you be surrendered in a structured, common, machine-readable format and that this data be transferred to another responsible party without hindrance from the person to whom the personal data was provided.

Right of appeal to the competent supervisory authority, Art. 77 DSGVO

Pursuant to Art. 77 DSGVO you have the right to lodge a complaint with the supervisory authority responsible for you.

VII. Recipient of data

The processing of your personal data within the framework of the website is partly also carried out by contract processors, in particular the hosting of the website, the sending of newsletters and the use of analysis tools. These are included exclusively on the basis of a contract agreement in accordance with Art. 28 para. 3 DSGVO.

VIII. Transfer of data to third countries

The personal data that we collect from you within the framework of the website is sometimes also transferred to third countries outside the European Economic Area. This is particularly the case when integrating the services described above from Facebook, Freshworks, Google, LinkedIn, MailChimp, Microsoft, New Relic and Twitter. In this case, the data is stored in the USA and thus in a so-called "third country" according to Art. 44 DSGVO. All providers are certified under the data protection agreement "EU-US Privacy Shield", which means that compliance with a European data protection level is guaranteed.

Stand: Mai 2020 (v2.2)